Shipping policy

Pontem offers shipping to all 50 states. To confirm the direct shipping costs for a quote, please contact us for more information.

We are currently unable to ship outside of the United States or to APO/FPO/DPO, PO Box addresses or hotels.

Our deliveries are curbside, which means the shipment will be delivered to the curbside, driveway or near your building.

All freight deliveries require a signature for release. Parcel deliveries may also be subject to a signature release.

For any special requests, such as inside delivery, white glove service, etc., please contact our Customer Service department prior to placing your order.

Any additional charges billed by the shipping company for services not requested by Pontem Home such as reconsignment, re-delivery for missed appointment, storage fees, etc. are the responsibility of the customer.

There may be exceptions to the shipping rules. They will be so indicated at checkout or during processing (see next 2 points)

Additional shipping fees will apply to “remote” locations accessible only by boat or by air, i.e., Alaska, Hawaii, Martha’s Vineyard, Florida Keys, etc.  The additional shipping fees will be quoted after the order is reviewed by our shipping department. Our customer service team will contact you with the quote. You can contact us requesting a quote to these “remote” location by emailing sales@pontemhome.com